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Frequently Asked Questions
If this is your first time shopping with us — we’re truly delighted to have you here. We understand that making a purchase online can sometimes raise a few questions, especially when you’re getting to know a new brand or service.
To help you feel comfortable and confident, we’ve put together answers to some of our customers’ most frequently asked questions.
Our goal is to make your experience as smooth and enjoyable as possible.
If you don’t find the information you’re looking for here, please don’t hesitate to contact us.
Thank you again for choosing us!
Home care
Laundry Tips for Best Results
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Use Cold or Cool Water
We recommend washing your laundry with cold or cool water. It’s energy-efficient and works especially well with Tangie Laundry Concentrate. -
Understand the Process
The soap acts as a carrier to lift dirt and bacteria from your clothes, and the water washes it all away. Simple and effective. -
Watch Your Load Size
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Avoid overstuffing the machine.
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Clothes need space to move so the water can properly clean and rinse away dirt.
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A too-full load can prevent proper washing and rinsing.
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Personal Preference Matters: Everyone has their laundry routine. These tips are meant to help you get the best results—feel free to adjust based on what works for you.
Yes, that’s completely normal — it’s called soap ash. It can appear as the bar continues to cure and is a common, harmless occurrence in soapmaking. While it may not look very appealing, soap ash is entirely inert and doesn’t affect the quality or performance of the soap. If you prefer, you can easily wipe it off before using or storing the bar.
Using Tangie Laundry Concentrate in Your Machine
Determine Concentration Level
Your washing machine may prompt you to select the concentration level of your detergent.
Tangie Concentrate Information
Once dissolved, Tangie Laundry Concentrate is a 3x concentrated formula.
What to Select
When prompted by your machine, choose the “3x Concentrate” option.
Our laundry soap dispensers fit regular any standard/regular mouth mason/canning/glass jar.
They are custom designed for Tangie and handmade with reclaimed wood from boat and dock projects in New York.
Yes, it is possible to dissolve the dish soap bar in water; however, we do not recommend doing so. Unlike Tangie Laundry Concentrate and Tangie Hand Wash Concentrate, the dish soap bar is not specifically formulated to dissolve efficiently or smoothly.
When dissolved, the mixture tends to become thick and gelatinous, which can make it difficult to dispense from a pump bottle. Additionally, dissolving the bar may compromise its cleaning effectiveness, potentially leading to increased usage compared to using it in its solid form.
For best results, we suggest using the dish soap bar as intended—as a solid.
Salt is highly effective ingredient. When salt meets water, it creates a saline solution that can break down protein-based messes.
Therefore, it makes a fantastic ingredient for dish washing soap.
Stains can be tricky—there’s no one-size-fits-all solution. With countless combinations of stain types and fabric materials, no single stain remover can work perfectly in every situation.
That said, we’ve received some truly impressive feedback from our customers who’ve used our product on combinations we never had the chance to test ourselves. Some standout success stories include:
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Toner ink removed from white carpet
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Blood stains completely lifted from bed sheets
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Heat-set food oil stains eliminated from clothing
While we can’t promise miracles on every stain, these results speak for themselves—and we’re always amazed by what our customers discover
After the laundry paste is dissolved, we recommend you use it within 6 months, with the caveat that water is the breeding ground for mold. Of course, mold has a hard time growing on soap but if you feel you won’t be using up the dissolved laundry concentrate within 6 months, cut the bar in half and make less.
The laundry bar has a long shelf life of 3+ years.
The outside of the laundry bar will develop soap ash which will not look pretty but it is completely safe and will not reduce the efficacy of the liquid laundry. We recommend you store your Tangie laundry bar in a dry location.
Tap water is fine unless you have really heavy iron well water. Then filtered water is recommended.
Tangie soap products are made with natural ingredients and are biodegradable. However, it is ALWAYS recommended, for all soaps (and all cleaning products), to be used and disposed of at least 200 feet away of any body of water.
Sometimes you need to do laundry right away. We get it! Our zero-waste laundry detergent is a concentrated paste and takes a several hours for one bar to completely dissolve (no stirring, mixing, or heating needed). If you need liquid laundry detergent sooner, cut the bar into 16 pieces and dissolve one piece in glass with 8 ounces of warm water. Stir it around a few times and it will be dissolved in about an hour.
Absolutely! Our founder, Angie Ringler, formulated the laundry concentrate to solve her own skin irritations. The laundry bar is formulated with gentle, plant-based ingredients that are perfect for sensitive skin. It’s free from harsh chemicals and synthetic fragrances.
Hair & Body
Great question. It’s not actually ingredients in soap that kills germs is the molecular makeup of soap that does it. Simply put, the soap attaches to the pathogens on your skin, and they rinse away with the water. The molecular make-up of soap is why soap is so effective at removing germs from your skin.
Yes, it can as it’s made with all good plant based and natural ingredients for happy skin, no matter what body part you use it on.
A great and common question. Yes, it can. We’ve had many customers give positive results using a pumper of their choice that is not a foamer. Other people do not like it. Because there is such a variety of pumpers on the market, we cannot guarantee your pumper will work as you intended. It is always best to refill and use something you already have but keep in mind, we recommend foaming pumpers because of the thin viscosity (fancy word how the liquid flows) of the hand wash soap once it’s dissolved into a liquid.
The conditioner bars are. Tangie round shampoo bars are made with sodium cocoa sulfate, which is a mild sulfate, compared to most shampoos. We have a completely sulfate free shampoo option that is recommend for use when using the Curly Girl Method for styling curly/wavy/kinky hair.
Yes it can. Obviously, we can not say for certain Tangie shampoo bars will work effectively for everyone but the mild surfactant ingredinet, sodium cocoa sulfate, is a great start to reducing the use of harsh chemcials on hair which can strip out too much of the natural oils. The oils are necessary for hair shaft to stay flat for that soft, less frizzy feel and appearance. Use a conditioner after shampooing to help smooth the shaft down, keeping the humidity out and the frizz to a minimum. Tangie offers a 30-day money back guarantee, so if the shampoo bar does not work well for you, please contact us for a refund or a replacement product. See details HERE.
There is no gluten in any of our shampoo and conditioner bars.
Yes! We get feedback from customers with a wide variety of hair care needs. From thin strands to dreadlocks, we have received plenty of positive feedback to confidently say it is good for all hair types.
Conditioners typically don’t lather because they are designed to smooth and moisturize hair, rather than cleanse it. Lather is usually associated with shampoos, which contain surfactants that create bubbles to help remove dirt and oil. If a conditioner has lather, it could be due to a surfactant-like ingredient included in the formula, possibly to enhance spread ability or give a more familiar ‘clean’ feeling. However, this is uncommon in traditional conditioners, as their primary function is to coat and hydrate the hair without foaming.
You can use it both ways. It can used as a leave-in or rinse out conditioner. There is more than one way to use a Tangie conditioner bar. 😃 Some people like the soft, creamy consistency. Others prefer it solid and rinse it out of their hair. Details on the several ways to use a Tangie conditioner bar can be found in the Conditioner Bar listing page under the drop down HOW TO USE THE CONDITIONER BAR.
The Tangie purple pigment shampoo bar will remove the yellow tint from blonde (and gray) hair leaving it bright, light and shiny!
Great question and we wrote an informative article about that HERE.
Pet care
Absolutely! Tangie pet shampoo bars effectively remove dirt and odor while leaving your pet’s coat fresh and clean without harsh fragrances.
Yes. Some people are concerned when they see neem oil as an ingredient. Neem oil should never be applied directly to pets’ skin, it needs to be diluted or with a carrier oil. Because the neem oil is blended into the bar, it is safe for direct contact. Tangie Pet Shampoo bars have added ingredients such as neem oil and aloe vera which is great for most four-legged friends.
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Orders, shipping, and returns
We ship orders from our warehouse in Florida within 1-3 business days after the order has been received, generally Monday through Friday (excluding holidays). You’ll get a tracking number as the carrier has your order.
No, not at this time. We only ship within the continental United States and its territories.
We accept returns within 30 days of purchase. Contact our support team to initiate a return, and we’ll guide you through the process.
We want you to love Tangie zero waste products, but we know not every product is for everyone. Contact us and we will either issue a refund or send you a different Tangie product, if you’d like. You have options! If you don’t have a 5-star experience with a Tangie product, you will have a 5-star experience with Tangie’s customer service!
If your order arrives damaged, please keep all damaged products and shipping materials as they are required for the claims process. USPS no longer accepts photos alone for claims. Contact us right away with photos of the damage and a brief explanation of how or why you believe the damage occurred. We’ll send you a replacement and handle the claim with the shipping carrier. Please note that disposing of the damaged items or packaging may result in your replacement being denied.
Sustainability
Tangie and team is committed to reducing waste and protecting the planet. Our plastic-free packaging is compostable or recyclable, helping you live a more sustainable lifestyle.
Yes! Tangie cleaners are made with biodegradable ingredients that break down naturally, ensuring they’re a better alternative to chemical based cleaners.
Almost all Tangie product packaging can be home composted or recycled but please reach out if you have questions.
Loyalty points and subscriptions
You can earn in a variety of ways! Leave a review, share on social, share your referral code, place an order. For every $1 dollar you spend, you earn 10 Loyalty Points. There is no cost to join. Register as a Customer at checkout to start earning points. Check under Your Account tab for point total.
Yes. You need to first set up a customer account and then email us your name and the order number, then we can apply the points to your account. Email us at hello@Tangieco.com
To redeem, you need to log in to the account and towards the upper left of the page you will see a box that allows you too apply points while you have Tangie products in your cart.
As a Tangie product subscriber, that means you get discounted pricing, automatic deliveries, and the convenience of never running out of their favorite products. Plus, you can adjust or cancel anytime. Pretty great, right!
Log into your account on our website home page to easily and quickly update your delivery frequency, pause shipments, or cancel your subscription.
Absolutely! You can add as many products as you’d like to your subscription and customize the delivery schedule for each one.
Yes. You will receive an email from hello@Tangieco.com before each shipment, so you’ll always know what’s coming. Be sure to add us to your safe-sender list so you never miss a beat!
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