Tangie’s Shipping & Returns Policy

HELLO 1%. Yes, you! They say only 1% actually read the policies.

Welcome! We aim to make your shopping experience smooth and enjoyable. Below are our key policies regarding returns and shipping, presented in simple language.

Customer Support: If you have any questions, feel free to reach out to our customer support team.

Thank you for shopping with us! Your satisfaction is our priority.

How Much is Shipping?

Shipping Costs Based on Weight

Weight-Based Shipping: Shipping costs vary depending on the weight of your order. We do not have a flat shipping rate because our products come in various sizes and weights.

Pricing Details

Lightweight Orders: Most orders weighing under one pound can be shipped for less than $7.00.

Shipping Estimate

Cart Calculation: When you add items to your cart, you will see the estimated shipping cost before completing your purchase. This allows you to know the total shipping fee upfront.

Thank you for understanding our shipping policy! Your satisfaction is important to us.

Do You Ship Internationally?

Domestic Shipping Only

At this time, we only ship within the United States. We appreciate your understanding as we focus on providing affordable and efficient shipping options.

Future Shipping Plans

International Shipping: We would love to expand our shipping to friends around the world! We are actively working on this and encourage you to check back with us periodically.
Stay Updated: Join our newsletter to receive important announcements and updates about our shipping options. We share all major news through our newsletters.

Alternative Suggestions

For International Customers: If you live outside the United States, we recommend reaching out to your local retailers for natural and package-free options. They would likely appreciate your interest!

Thank you for your support as we strive to improve our services!

What Carrier Do You Ship With?

We ship your orders using two reliable carriers:

- United States Postal Service (USPS)
- United Parcel Service (UPS)

Weight-Based Carrier Selection

Weight Guidelines:
- For packages weighing under one pound, we typically use USPS.
- For packages weighing over one pound, we generally choose UPS.
Affordability: This approach ensures the most cost-effective shipping method for you.

Tracking Information

Tracking Numbers: Both USPS and UPS provide tracking numbers, allowing you to monitor your package’s journey.

Special Requests

Carrier Preference: If you have a preferred carrier due to your mailing location, please let us know! Simply indicate your request in the NOTES section of your cart, and we will do our best to accommodate you.

Thank you for choosing us for your shipping needs!

If you’re not completely satisfied with your purchase, please reach out to us. We genuinely want to hear from you! Your feedback helps us improve and ensures that you feel great about choosing plastic-free products, that positively impact our planet and its wildlife.

30-Day Money-Back Guarantee

We proudly offer a 30-day money-back guarantee. If Tangie doesn’t meet your expectations, we’ll make it right.

We’re Here for You

No matter who answers your call or email, you can expect:

Efficient Assistance: Your concerns will be addressed promptly.
Friendly Support: We’re here to help with a smile.

We understand you have many options for natural products, and we truly appreciate your choice to shop with us. We’re committed to keeping you as part of the Tangie family!

Returning Your Item

If you do need to return your product, we completely understand. Here’s how the process works:

Refund Process: We will refund the purchase price, minus the return shipping cost. Just email us at hello@tangieco.com to initiate the return.
Quick and Painless: We want to make this as smooth as possible for you.

How to Start a Return

Contact Us: Email your order number, full name, and phone number to hello@tangieco.com, along with your reason for the return.
Decision Together: After we receive your request, we’ll work together to decide whether the item will be gifted, donated, or returned to our warehouse.

Important Notes

Inspection Time: If you choose to return the item, please allow us a few extra days to inspect it once it arrives.
Refund Details: Refunds will be issued to your original payment method, covering the product price only (shipping costs are not refundable). We wish we could cover everything, but as a growing company, it’s not feasible.

Final Sale Items

Please note that refunds are not available for final sale items, subscription items, or gift cards. We also reserve the right to limit excessive or fraudulent returns and may deny returns as permitted by law. Wholesale orders are final sale unless prior arrangements have been made in writing.

We Value Your Input

Honestly, we’d prefer it if you didn’t return the product. Instead, we’d love for you to:

Share Your Thoughts: Let us know what you didn’t like about the product, so we can improve.
Pay It Forward: Consider giving the unused portion to someone who could benefit from natural products or wants to reduce plastic waste.

Thank you for being part of the Tangie community! We’re here to help and ensure your experience is a positive one.

What is the 30-Day Money Back Guarantee?

Our Commitment to Your Satisfaction

We are truly confident that you will love using Tangie products, which is why we proudly offer a 30-day money-back guarantee! Your happiness is our priority, and we want you to enjoy every moment with Tangie. However, if for any reason you’re not completely satisfied, you have three wonderful options:

Reach Out to Us:

Call us, and we’ll be more than happy to assist you in getting the most out of your product.

Try Something New: Request a different Tangie product at no additional cost to you. We want you to find the perfect fit!
Get Your Money Back: If you still prefer to return it, we’ll process your refund with no hassle.

A Couple of Requests:

To help us improve, we kindly ask for your feedback:

Share Your Thoughts: Let us know what you didn’t like about the product. Your insights are invaluable for our continuous improvement.
Pay It Forward: If possible, consider giving the unused portion to someone who would appreciate natural products or is looking to reduce plastic waste. We believe in making a positive impact together, and we don’t want you to spend time and resources shipping it back.

Thank you for being a part of the Tangie community! We’re here to support you every step of the way.

What Happens If My Order Never Arrives or Gets Lost?

If your product is lost or has not arrived, and the tracking indicates that it was delivered but you do not have your package, please contact our customer service team immediately. We are here to help you resolve the issue with the shipping carrier.

What to Expect:

Investigation: We will work diligently with the shipping carrier to address the situation.
Follow-Up: After we gather information, we’ll reach out to you to discuss the next steps, including options for a replacement package.

Important Note

Please refrain from filing a claim for a lost package on your own, as this may hinder our ability to assist you effectively.

How to Reach Us

Call or Text: 352-641-0046
Email: hello@tangieco.com

Were your items(s) damaged in transit?

If your package or item was damaged in transit, please email us as soon as possible, or within two days of receipt of the package. Shipping carriers now need to view damaged packaging/items in person, so please email us photos and KEEP the damaged items, including the packaging until we file a claim and hear back from the carrier as to their next required step. Disposal of the damaged items and/or packaging may negate your ability to receive a refund.

We want you to be happy with your experience with Tangie products and the Tangie team.
You can expect a five-star customer service experience with us regardless of your outcome with our products.

See more frequently asked questions